☕ Refund & Returns Policy
At Relaxncoffee, we want every customer to enjoy their purchase with full confidence. Our refund and return procedures are designed to be simple, transparent, and customer-friendly.
🔁 Eligibility for Returns
You can return any unopened and unused product within 14 days of delivery. Products must be in original packaging and include proof of purchase.
Exceptions:
- Perishable food items (like opened coffee or sweets)
- Personalized or digital products (e.g. downloadables)
If unsure whether your order qualifies, email us at info@relaxncoffee.eu.
💸 Refund Processing
Once we receive and inspect your return, we’ll issue a refund within 5-7 business days. Refunds are processed through the original payment method, including Revolut Pay or credit/debit card.
In some cases, processing times may vary depending on your bank.
📦 Damaged or Incorrect Items
Received something broken or wrong?
No problem — send us a clear photo of the issue at info@relaxncoffee.eu within 48 hours of delivery, and we’ll arrange a replacement or refund immediately.
🌍 Shipping for Returns
Customers are responsible for the return shipping cost, unless the item arrived damaged or incorrect.
To ensure safe delivery, we recommend using registered post via Cyprus Post:
👉 Track your return shipment here
🧾 Exchanges
We only replace items if they are defective, damaged, or unavailable.
For an exchange, send us an email first with the product name and order number.
📩 Contact
If you have any questions, contact our support team at:
📧 info@relaxncoffee.eu
We’ll do our best to reply within 24 hours on working days.
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